Oro Night Side Table™

Return Policy

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Return Period: You may return your Oro Bed Frame within 30 days of delivery for a full refund of the purchase price. Returns requested after this period may be subject to restocking fees.

Condition of Product: The bed frame must be returned in its original packaging and in new, unused condition. Any signs of assembly, use, or damage may result in a partial refund or refusal of the return.

Return Authorization: Before returning your bed frame, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns received without an RMA number may be refused.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and insuring the package for the full value of the product.

Refund Processing: Once your return is received and inspected, we will issue a refund to the original method of payment within 5-7 business days. Refunds will be for the purchase price of the bed frame, excluding any shipping charges or restocking fees.

Exclusions: Our 5-year material warranty covers defects in materials and workmanship under normal residential use. It does not cover defects resulting from misuse, negligence, abuse, accidents, or commercial use. Please refer to the warranty terms and conditions for more information.

Contact Us: If you have any questions or concerns about our return policy or warranty coverage, please contact our customer service team for assistance.

Free Shipping Canada Wide

Enjoy the convenience of free shipping on all orders across Canada! We believe in providing our customers with a seamless shopping experience, and part of that commitment is offering free standard shipping to most locations throughout the country.

Important Details:

**Standard Shipping**: Free for all orders, with no minimum purchase required. Your items will typically be delivered within 5-7 business days, depending on your location.
  
**Remote Areas**: While we strive to offer free shipping to all customers, some remote and hard-to-reach areas may incur additional shipping charges. If your delivery address falls into one of these regions, you will be notified at checkout with details of any extra fees before finalizing your purchase.

**Order Tracking**: Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

**Exclusions**: Please note that certain large or heavy items may not qualify for free shipping due to their size and weight. Any such exclusions will be clearly indicated on the product page.

We aim to provide the best possible service and are always here to assist with any questions or concerns about our shipping policies. Feel free to contact our customer service team for more information. Happy shopping!